The client associated with this case study is one, large multi-national producer of chainsaws and garden equipment, gasoline and electric and grass trimmers, hedge trimmers monofilament line, trimmers, edgers, trimmers, extended length pole pruners, trimmers, blowers gasoline and electric powered, sprayers, chain saws and gasoline power, guide bars, cutting machines, the Earth drills and brush. The company sells its products to a national network of over 8,000 service distributors. 'm Also a big exporter of manufactured goods from the United States to 130 countries. Business Problem – The company faces a problem of the multi-faceted. They were in the process of upgrading their SAP environment and I wanted to be able to download the Print Spooler service from the application server. Being able to separate the application server from the print spooler and the system print management to enable them to improve performance on the application server, but more importantly, you will create a printing architecture that is independent of SAP print system offline and their dependency on SAPscript to manage the formatting of business documents. They wanted to be able to use one of the shelf, standard electronic forms package to manage the formatting of the document and to eliminate the high cost of maintaining SAPscript programming and staff competence. With the implementation of an independent print architecture, which will also be able to increase the effectiveness of the IT organization and increase the efficiency of production / print driven business processes, such as Just in Time manufacturing, shipping and handling materials. Objective – Improve end user support and satisfaction, system administrators need in a simple, automated solution-printing company for the line management of print jobs in queue and Queues printing. End users need a tool that allows them to manage the print itself, improve the efficiency of business processes and related news release that relate to ease the burden of support calls . In addition, they needed to be able to print faxes directly from their application instead of printing and faxing, then these and have the opportunity to "liberate" a process of e-mail delivery, instead of a physical printer. Fax and e-mail functionality has not been possible in their environment, without changing the important applications. Technical Environment – see the diagram of SAP R / 3
Enterprise Management
Product R & D
Making order
The after-sales & Service500 + usersSeven IBM AIX applications ServersLegacy (developed internally) and associated serversSee diagram – At the end of this documentKey Technical Requirements – The solution for this client needed to implement a solution to be tested to meet certification SAP BC-XOM standards solutions external output management. In addition, the client does not want to add the client software on the PCs of end users, nor do they have to train end users on new methods of checking the status of their work Notice. Although the solution had to be certified as SAP, is also necessary to the Help Desk with the ability to manage and monitor printing SAP environment and heritage in house developed applications. Technical Solution – After reviewing and evaluating many vendors, the client has chosen to implement the solution OM Plus print spooler Plus Technologies. They have chosen to implement the database server PLUS module OM, OM and Java GUI user interface for their administrators or help desk and the OM Plus HTML User Interface for end users who wanted a solution for the customer zero advanced control of their printing. All other users who just need basic information is still printed or not, and can see the printer status using the standard interface to SAP for More OM communicate this information to SAP. Print jobs are now "captured" by the OM Plus and delivered to the appropriate device, the system will fax or e-mail system. N. changes were necessary for certain SAP applications or operating environment for AIX. Users to print as they normally do in SAP, and OM Plus does the rest. Administrators have an easy, simple to use tool to solve printing problems in their new environment to save man from help-desk for many hours each week (over 70% of their helpdesk calls printing was official report). Using high-OM Plus users can now also choose fax or e-mail as a destination and "print" their work directly to a fax server or e-mail.
System administrators have their printing operation entirely through the central administration function of the OM Plus provides tremendous efficiency and control costs more. Also, the "power", end users can use the OM Plus HTML interface to view, manage and control their print jobs, without adding additional client software on your PC. Implementation – Installation, configuration and testing were done in less than a week. The customer has installed the system OM Plus without any training. A Plus Technologies engineer working remotely by telephone to assist customers with software installation OM Plus and provide assistance to the Panel. This level of basic standards of telephone service and no additional charges are included with all purchases of Software Plus Technologies. Results – Using OM Plus allows system administrators to centrally manage customer / production of the entire society. The implementation of OM Plus Print increase total customer substantially related reliability. Because OM Plus is certified for SAP BC-XOM standard, may confirm, end-to-end delivery of a printing process and notification of delivery to complete the work of SAP. Without OM Plus, all SAP knows is that he gave the print job queue utilities operating system. IT and end user productivity is important, because (the former OM Plus) over 70% of requests for assistance for their release were linked. Using a strategy of zero client deployment allows end users to manage their footprint without changing the standard interface to SAP or any additional client software to end user PCs.
From a systemic point of view, the implementation of OM Plus has also provided significant positive results. The new server-based printing architecture Offloads OM Plus Print Management client applications and server database to improve the reliability and productivity of these systems. The screens were OM Plus print management to standardize the directors for all platforms and applications, not only SAP applications and servers, but also their existing environments. Customer Quote – "We used more technology and print management solutions out for a while" time. With the additional capacity that we obtain from OM Plus (communication with SAP, delivery to fax or e-mail), we can improve our efficiency and many of our business processes. "Plus Technologies Case Studies – Series Plus Technologies case study includes examples of how companies use Advanced Solutions spool to streamline operations, reduce costs and / or add functionality to existing business processes. For more information on these case studies, contact Plus Technologies.

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